Outlook 2007 on Vista keeps crashing

[Dave Whitehead]

Outlook keeps crashing halfway thought send/receive then closes. There are no solutions using the on-line microsoft or windows help centre. The error report says this;
Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6212.1000
Application Timestamp: 46e03e45
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000001
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)
101446529.cvr
101446623.od
Version.txt
101424112.od
CVR9BF0.tmp.cvr
AppCompat.txt
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Bucket ID: 558919135

I have tried system restore but this is always unsuccesful and also run last known good configuration without any luck. The other report generated by the problem is this;

escription
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6212.1000
Application Timestamp: 46e03e45
Hang Signature: 6d28
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 2057
Additional Hang Signature 1: e2fbc1c224d3c35bf97905d6c9569c60
Additional Hang Signature 2: fb6f
Additional Hang Signature 3: f5b4724a68e21798040b810c0f2489c8
Additional Hang Signature 4: 6d28
Additional Hang Signature 5: e2fbc1c224d3c35bf97905d6c9569c60
Additional Hang Signature 6: fb6f
Additional Hang Signature 7: f5b4724a68e21798040b810c0f2489c8

Extra information about the problem
Bucket ID: 143478839

Anyone got any suggestions? Many thanks.

Dave

[Dave Whitehead]

Perhaps I should add, I'm running an Advent 7113 and microsoft have suggested it's a fault with the computer, not the program, and that I should see if the computer manufacturer has a solution.

Thanks

[ForestChav]

Run Windows Memory Diagnostic.

Is it just Outlook which is a problem?

[Ranibeke]

What's your internet connection dial-up, broadband with wired LAN, wireless LAN, USB?

[Dave Whitehead]

Hi guys, thanks for getting back to me. It's only outlook which is causing me problems. I'll try the memory diagnostics as you suggested.

I work on wireless or wired lans in the office and wireless lan at home. Both via broadband.

Outlook works fine on my mobile device so I ruled out ISP problems and now I'm using thunderbird to cope with my emails until I get Outlook back and happy again (I really find the whole outlook set up useful, with to-do lists, calendar and contacts all in one place).

Since posting, I ran the memory diagnostics tool but no errors were found. Tried to post a separate reply but kept getting the invalid session reply.

January 23rd. Sorry to just edit my previous but I still keep getting the Invalid Session comment.

Hi again ForestChav. I couldn't do the Hijackthis check as I didn't have my cards with me at work today to pay the $45.

However I did run Spybot system scan. Hovering over the icon it tells me that 58305 processes are blacklisted and the scan log found 5 items of spyware which were fixed. The long and the short of it is that outlook has worked fine since (about 12 hours).

I'm minded to set a restore point after 48 hours unless you think this would be a bad move? However, as with my previous posts, sytem restore hasn't been successful and I don't know why.

As far as previous attempts at repair go, I tried the ms forums on Vista, Oulook and Office without any luck. The general concensus was that as there were no known solutions, I should refer to the computer manufacturer.

Perhaps the Spybot program did the job. I am not technically minded enought to know. You of course may do and therefore it may be a solution if someone comes to you with the problem in the future?

One thing I did not do was uninstall and reinstall Office 2007. This would have been my last resort as, to an uneducated mind, this seems drastic and I have substantial amounts of legal work on my laptop and would be frightened to lose it. I do however, back up my documents to an external HDD weekly. Much of my work though is done electronically (email) and I don't honestly know if my inbox and sent documents are backed-up too. I do remove inbox items to archive folders as I deal with them so generally, my inbox won't contain more than 30 emails and these rarely contain large attachments.

I'm afraid I've rambled a bit. But aprt from a thank-you to you for your time, perhaps something I've said or done will help others or help you to help others.

If I've raised any questions you feel should be answered, particularly with regard to re-installing Office 2007 and sysem restore (which you have already told me are useless in these situations) please get back to me. I'll keep checking here in case you do and of course, I'll keep you informed as to how Outlook performs.

Thanks again for you most appreciated help.

[ForestChav]

If it was a hardware problem (which I seriously doubt, seeing as your RAM is fine and only MSO is affected) then it would have to be a really obscure one to actually just cause this. And it could really only be the RAM or the HDD which is causing it.

I'm pretty confident based on that, that the problem is either a corrupted install of Outlook or a driver issue, or maybe a startup application conflicting with it.

What steps have you already taken to resolve this?
What led MS to believe a hardware issue?
Can you download Hijackthis and paste a logfile into a new post on this thread?

System Restore and Last Known good, in this kind of issue, are useless btw.

[ForestChav]

January 23rd. Sorry to just edit my previous but I still keep getting the Invalid Session comment.

Try clearing your cookies.

Hi again ForestChav. I couldn't do the Hijackthis check as I didn't have my cards with me at work today to pay the $45.

Hijackthis is free.

http://www.spywareinfo.com/~merijn/programs.php

However I did run Spybot system scan. Hovering over the icon it tells me that 58305 processes are blacklisted and the scan log found 5 items of spyware which were fixed. The long and the short of it is that outlook has worked fine since (about 12 hours).

Good. It's potentially removed a nasty, as to whether that was the cause we don't really know.

I'm minded to set a restore point after 48 hours unless you think this would be a bad move? However, as with my previous posts, sytem restore hasn't been successful and I don't know why.

Because it isn't a catch-all for problems, it only backs up certain things at certain times, if it hasn't backed up what has changed then it can't rollback.

I personally switch it off; I know enough about Windows internals to fix a problem manually without it taking 10% of my hard disk space, and if I can't fix it that way then it's probably bad enough to reformat.

As far as previous attempts at repair go, I tried the ms forums on Vista, Oulook and Office without any luck. The general concensus was that as there were no known solutions, I should refer to the computer manufacturer.

Ah, do you have links to them?

Perhaps the Spybot program did the job. I am not technically minded enought to know. You of course may do and therefore it may be a solution if someone comes to you with the problem in the future?

Hard to say. You get different causes which have the same symptoms.

One thing I did not do was uninstall and reinstall Office 2007. This would have been my last resort as, to an uneducated mind, this seems drastic and I have substantial amounts of legal work on my laptop and would be frightened to lose it. I do however, back up my documents to an external HDD weekly. Much of my work though is done electronically (email) and I don't honestly know if my inbox and sent documents are backed-up too. I do remove inbox items to archive folders as I deal with them so generally, my inbox won't contain more than 30 emails and these rarely contain large attachments.

Well, you have a backup which is more than most, you could always have manually done another... and then it wouldn't have mattered because you could always restore - if you must go safety first.

In any case reinstalling a program rarely affects your data and settings, but would restore file corruption.

It certainly isn't as drastic as reinstalling the OS but if you manage your files properly that shouldn't be an issue either - even so, I have a Windows HomeServer machine which does backups nightly, so even if I lost my Windows I could reinstall and not lose more than a day's work.

I'm afraid I've rambled a bit. But aprt from a thank-you to you for your time, perhaps something I've said or done will help others or help you to help others.

If I've raised any questions you feel should be answered, particularly with regard to re-installing Office 2007 and sysem restore (which you have already told me are useless in these situations) please get back to me. I'll keep checking here in case you do and of course, I'll keep you informed as to how Outlook performs.

Thanks again for you most appreciated help.

It's OK, do keep us informed. To my knowledge nobody is getting the invalid session thing so I suspect that's your browser.

[zlatan24]

If it was a hardware problem (which I seriously doubt, seeing as your RAM is fine and only MSO is affected) then it would have to be a really obscure one to actually just cause this. And it could really only be the RAM or the HDD which is causing it.



I'm pretty confident based on that, that the problem is either a corrupted install of Outlook or a driver issue, or maybe a startup application conflicting with it.



What steps have you already taken to resolve this?

What led MS to believe a hardware issue?

Can you download Hijackthis and paste a logfile into a new post on this thread?



System Restore and Last Known good, in this kind of issue, are useless btw.

I have quite big experience in email's sphere. But to my great surprise once I had a very compound problem. I lost all my emails for seconds. But what is more surprisingly I quickly found out the solution of this issue and the software would be useful here to my mind - Link Removed By Admin
Spam

[zlatan24]

I like using outlook, but like troubles force me to find a probable solutions for such unpleasant situations. Perhaps the next software would become one of the best solution here - SPAM REMOVED This program owns different resources for settling different issues.