Dave Whitehead wrote:January 23rd. Sorry to just edit my previous but I still keep getting the Invalid Session comment.
Dave Whitehead wrote:Hi again ForestChav. I couldn't do the Hijackthis check as I didn't have my cards with me at work today to pay the $45.
Dave Whitehead wrote:However I did run Spybot system scan. Hovering over the icon it tells me that 58305 processes are blacklisted and the scan log found 5 items of spyware which were fixed. The long and the short of it is that outlook has worked fine since (about 12 hours).
Dave Whitehead wrote:I'm minded to set a restore point after 48 hours unless you think this would be a bad move? However, as with my previous posts, sytem restore hasn't been successful and I don't know why.
Dave Whitehead wrote:As far as previous attempts at repair go, I tried the ms forums on Vista, Oulook and Office without any luck. The general concensus was that as there were no known solutions, I should refer to the computer manufacturer.
Dave Whitehead wrote:Perhaps the Spybot program did the job. I am not technically minded enought to know. You of course may do and therefore it may be a solution if someone comes to you with the problem in the future?
Dave Whitehead wrote:One thing I did not do was uninstall and reinstall Office 2007. This would have been my last resort as, to an uneducated mind, this seems drastic and I have substantial amounts of legal work on my laptop and would be frightened to lose it. I do however, back up my documents to an external HDD weekly. Much of my work though is done electronically (email) and I don't honestly know if my inbox and sent documents are backed-up too. I do remove inbox items to archive folders as I deal with them so generally, my inbox won't contain more than 30 emails and these rarely contain large attachments.
Dave Whitehead wrote:I'm afraid I've rambled a bit. But aprt from a thank-you to you for your time, perhaps something I've said or done will help others or help you to help others.
If I've raised any questions you feel should be answered, particularly with regard to re-installing Office 2007 and sysem restore (which you have already told me are useless in these situations) please get back to me. I'll keep checking here in case you do and of course, I'll keep you informed as to how Outlook performs.
Thanks again for you most appreciated help.
ForestChav wrote:If it was a hardware problem (which I seriously doubt, seeing as your RAM is fine and only MSO is affected) then it would have to be a really obscure one to actually just cause this. And it could really only be the RAM or the HDD which is causing it.
I'm pretty confident based on that, that the problem is either a corrupted install of Outlook or a driver issue, or maybe a startup application conflicting with it.
What steps have you already taken to resolve this?
What led MS to believe a hardware issue?
Can you download Hijackthis and paste a logfile into a new post on this thread?
System Restore and Last Known good, in this kind of issue, are useless btw.
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